Results and Performance (Average per Centre, Per Month)
Monthly Jobs Identified
Before Amber‑Track: 185
After implementation: 240
(19% uplift)
This improvement came from tightening technician consistency through structured daily oversight. Amber‑Track gave the workshop clearer visibility of what was recoverable, which jobs were slipping, and where follow‑up needed reinforcement.
With advisors and technicians working from the same recovery view, the team delivered more predictable output, fewer missed opportunities, and a steadier flow of deferred‑work conversion.
Amber Work Conversion Rate
Before Amber‑Track: 18%
After implementation: 33%
(+83% uplift)
This uplift was driven by consistent, structured customer re‑contact; carried out by Amber‑Track, not left to advisor discretion.
By removing ambiguity around what needed attention, when follow‑up was due, and which items were slipping, Amber‑Track ensured every piece of deferred work was actively managed.
Advisors weren’t expected to identify or chase opportunity themselves; they simply received completed outcomes and clear next steps.
With predictable workflow, disciplined re‑contact, and no reliance on advisor initiative, teams recovered far more deferred work and converted a significantly higher proportion of missed revenue.
Additional Jobs Booked
Before Amber‑Track: Unknown
After implementation: 24
(Additional bookings created through full deferred‑work management)
By managing all aspects of deferred work; identification, visibility, prioritisation, ownership and structured re‑contact, Amber‑Track ensured every recoverable opportunity was actively progressed.
All warm leads and customer responses were fed directly back to the centre or contact centre to action the booking, removing reliance on advisor initiative or ad‑hoc follow‑up.
The 24‑job monthly average represents new, incremental volume generated entirely through Amber‑Track’s end‑to‑end deferred‑work management, without additional marketing, discounting or system changes.
Additional Monthly Revenue
Before Amber‑Track: Unknown
After implementation: £7,450
(Monthly incremental revenue created through full deferred‑work management)
This uplift came from introducing predictable customer re‑contact and disciplined oversight of all deferred‑work activity. Before Amber‑Track, these opportunities weren’t being captured, prioritised or revisited; meaning the revenue simply never materialised.
Once Amber‑Track was in place, every piece of deferred work was actively managed: what was due, what was slipping, and the next action required to convert it. Advisors weren’t expected to identify or chase these opportunities themselves, Amber‑Track handled the re‑contact and ensured nothing fell through the gaps.
With consistent follow‑up and structured workflow, previously lost work translated directly into an average of £7,450 in additional monthly service and parts revenue; without extra marketing, discounting or system changes.