Amber Track

info@amber-track.co.uk

The automotive industry's 1st dedicated deferred-work conversion

The Value of Deferred "Amber" Work In The UK

the hidden revenue leak in every aftersales operation

40–60% of amber work is deferred
Fewer than 10% of cases receive structured follow‑up
Most groups underestimate the revenue impact by 30–50%
Advisors lack the time, tools and consistency to follow up
Leadership has limited visibility of what’s being missed

We turn deferred amber work into booked revenue — giving OEMs and dealer groups the clarity, consistency and conversion power they’ve been missing.

Amber‑Track exists to help retailers unlock this untapped revenue stream through a reliable, easy‑to‑use system that tracks, manages and converts amber work into confirmed bookings and real profit.

Fast to deploy, simple to use, and built around real workshop workflows

Amber-Track Overview

how it fits your journey

When we speak to dealer groups, almost all of them say the same thing:

“We already have a process for deferred amber work.”

But once you look beneath the surface, the reality is very different.

Most processes are inconsistent, ad hoc, and heavily reliant on manual follow‑ups.

They depend on advisors remembering to call customers, or back‑office teams maintaining spreadsheets — often alongside IT‑dependent platforms shaped by KPI targets or OEM reporting pressures.

There’s usually no real visibility, no accountability, and no way to know what actually happens once the customer leaves the site. That’s where the problems begin.

One of Amber‑Track’s biggest strengths is that it requires no change to your existing workflow.

Technicians continue using OEM systems and tablets.
Service advisors continue operating exactly as they do today.

Amber‑Track simply captures deferred work automatically and ensures it’s followed up properly.

reporting & control

This is where the value becomes truly strategic.

Amber‑Track gives you visibility you’ve never had before — across brands, regions and individual centres.

You can benchmark performance, identify leakage and target coaching with precision.

Monthly dashboards provide a clear view of conversion, ageing and site‑level performance.

It turns deferred work from a blind spot into a controllable, measurable revenue stream.

Unlock Your Hidden Aftersales Potential with Amber-Track

The Solution: Amber-Track manages it all

1. Tracks Every Deferred Opportunity

Automatically captures amber work directly from your DMS and eVHC tools.

2. Automates Customer Follow‑Up

Timed, branded, multi‑channel contact journeys that run without advisor involvement.

3. Converts Missed Work Into Booked Revenue

A consistent structure and predictable process that turns deferred work into confirmed jobs.

Identify → Track → Follow‑Up → Convert → Report

Automated, timed customer contact journeys that fit around your existing DMS / eVHC tools

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Amber-Track Key Metrics (Average per Centre, Per Month)

Monthly Jobs Identified

Before Amber‑Track: 220

After implementation: 240

+9% improvement

Driven by stronger technician consistency through structured oversight.

Amber Work Conversion Rate

Before Amber-Track: 18%

After Implementation: 33%

+83% Improvement

Driven by consistent customer recontact.

Additional Jobs Booked

Before Amber-Track: 0

After Implementation: 24

Directly attributable to follow-up activity

Additional Monthly Revenue

Before Amber-Track: £0

After Implementation: £7,450

Driven by predictable customer recontact and clearer oversight of deferred work

Conclusion

Amber‑Track delivered an average of £84,000 in new annual revenue per site — generated entirely from opportunities the retailer already had.

It proves that structured amber‑work management translates directly into profit growth, stronger workshop utilisation and higher customer retention — all without increasing staffing levels or changing existing workflows.

Ready to unlock hidden aftersales profit?

Join the growing number of dealer groups, franchises and OEMs using Amber‑Track to turn deferred work into real, booked revenue — consistently and at scale.

About Me

With over 25 years of dedicated experience in the motor trade, I’ve built a deep, practical understanding of the real challenges and opportunities within Automotive Aftersales.

From the workshop floor to senior management, my career has been focused on driving operational consistency, customer trust and profitability across franchised dealer networks in the UK.

Over those years, one pattern became impossible to ignore: the enormous, often overlooked value hidden in amber and deferred work — jobs identified, but delayed by customers or, at times, by the dealership itself.

Recognising that this “quiet goldmine” could transform aftersales performance was the spark that led to the creation of Amber‑Track.

My background means I understand the operational pressures you face every day — the workload on advisors, the variability between sites, the lack of visibility, and the constant push for performance. Amber‑Track was built to integrate seamlessly into existing processes, delivering measurable uplift without adding staff or creating extra work.

I’m passionate about helping dealerships unlock their full aftersales potential, and I’m committed to supporting you throughout your Amber‑Track journey.

Together, we can turn your amber work into a powerful driver of aftersales growth.

The automotive industry's 1st dedicated deferred-work conversion

The Value of Deferred "Amber" Work In The UK

the hidden revenue leak in every aftersales operation

Fast to deploy, simple to use, and built around real workshop workflows